- Any claims for damaged/defective items must be submitted within 30 days after the product has been received.
- For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
- If you notice an issue on the products or anything else on the order, please email us at firstname.lastname@example.org
- If a return or exchange is granted, orders can be sent to the return address on the package.
REASONS FOR RETURNS
Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed - Shipments that go unclaimed are returned to us and you will be liable for the cost of a reshipment.